Looking to buy or sell your ticket?
Now that the main event is sold out, the quickest and easiest way to buy or sell your tickets is through STEP. Secure Ticket Exchange Program (STEP) is a system offered by our ticketing provider (Quicket) to make it easy to securely connect people looking to sell their tickets with those looking to buy.
STEP will open at 10am, Saturday 24 October. You’ll need an active Kiwiburner Profile to register for STEP, so make sure to set yours up.
For more information about how STEP works, keep reading! If you’re questions aren’t answered here, there’s more information in our “STEP Opens” announcement, and you can also check out the STEP FAQs on the Quicket website.
- Register for the STEP program and request up to two Adult tickets (link will be released soon)
- After registering, you will be entered into the STEP queue. Your position in the queue will be shown in your Quicket account.
- When you reach the front of the queue, the next tickets to become available will be offered to you via email.
- Once you receive an email notifying you that tickets are available, you have 48 hours to complete the purchase.
- Make sure you check your email inbox regularly – if you do not purchase the tickets within 48 hours, you will miss out. The tickets will be offered to the next person, and you will need to rejoin at the back of the queue.
- There will likely be more buyers than sellers to start with, though the queue will accelerate with time, so please be patient.
- If you have tickets to sell, you can enter them into the STEP outbound tickets queue via your Quicket login.
- Your tickets will be offered to the first person in the queue. If they do not accept within 48 hours, the tickets will then be offered to the next person in the queue (and so on, until they’re sold).
- If you are selling through STEP you will be refunded the face value of the ticket ($195) but not the booking fee.
- Once the STEP transfer occurs, the old ticket and barcode are cancelled and a new ticket is issued in the purchaser’s name.
- You can also sell your tickets privately at any time, though they must only be sold at face value (including any fees you have paid). You’ll need to arrange payment privately, but all tickets must be transferred through Quicket.
- The purchaser will need to have a Kiwiburner Profile for the transfer to be possible.
Click here to check out our COVID-19 Management & Refund FAQs
- Ticket sale price is $195.00 + $4.71 booking fee (the same as for the 2020 event).
- In the event of cancellation due to Covid, please refer to to the Covid FAQs for information on refunds.
Selling / Exchanging Tickets
- The Secure Ticket Exchange Program (STEP) is used to resell unwanted tickets. STEP will open at 10am Saturday 24 October.
- Participants are able to sell privately to family and friends (outside of STEP), but tickets must be transferred through Quicket. If you have chosen to do this, please be safe when exchanging money (read further down the page for information on preventing ticket scams).
- Tickets can only be resold for face value or less.
If Kiwiburn hears of anyone attempting to sell a ticket above face value, the ticket will be voided with no refund.
- If you would like to report someone attempting to sell their ticket above face value, please contact the ticketing team
- After STEP closes, tickets can still be sold privately or transferred through Quicket until the gate closes on Saturday 30th January.
- To transfer your ticket, simply log in to your Quicket account and visit the My Tickets section.
- In order to purchase a ticket to Kiwiburn 2021, you must have a Kiwiburner Profile. If you already have a Kiwiburner Profile from a previous year, you will need to confirm your details for the 2021 event. Kiwiburner Profile Registration is now open! (Follow the link and click on the green “Tickets” button)
- Children (age 15 and under) also require a ticket. There is no charge for this ticket. See further down the page for more information.
- You are able to purchase a maximum of two adult tickets per account. If you only bought one ticket, you will be able to go back and buy one more on your account.
- There will be a Directed Distribution ticket sale to qualifying Theme Camps (only proven camps, not new ones) and some proven, long-term Volunteers.
- All children under 18 must be accompanied by, and remain the sole responsibility of a parent or guardian.
- Children aged 15 and under entering the event, require a free child’s ticket acquired in advance from Quicket. Be prepared to show proof of age at Gate.
- An emergency contact who is in New Zealand but NOT at Kiwiburn must be provided when acquiring tickets for children aged 15 and under.
- There is a limit of six child tickets per Quicket account.
- Children do not need a Kiwiburner Profile.
- Participants aged 16-18 years require full-price tickets.
- Please remember that there are no free tickets for volunteers – everyone buys a ticket – so if you’ve signed up to volunteer, please ensure you have a ticket.
- Buying tickets from outside of New Zealand? Not sure what your local time will be when tickets go on sale? You can check the current day and time in New Zealand here.
- Debit card and credit card payments are accepted online, but not EFTPOS or direct deposits.
- By purchasing tickets you acknowledge you have read and agree to the Conditions of Entry.
Arriving at the Event
- There are no Gate sales.
- Everyone is required to show current and valid photo identification (a current passport, current NZ drivers’ licence, or a current HANZ 18+ ID Card / Kiwi Access Card) at the gate which matches the name on their ticket. Please use your legal name when buying a ticket
- Once more for good luck… Photo ID must be shown at Gate and your legal name must match the name on the ticket, or you will be refused entry.
- You can show your ticket on your phone or bring a printout.
Please note, there is very limited cellphone reception at Gate, so download or screenshot your tickets in advance (make sure the barcode is clearly visible).
- Gate Crew will turn you back to find reception if you don’t have your ticket ready.
Check these out for quick answers to the most common questions! If your quandary still isn’t answered, you can always contact the ticketing team, but please make sure you’ve read through all the info here first, because their inbox is always overflowing (mostly with questions that are answered here…)
How many tickets can I buy?
You are able to purchase a maximum of two adult tickets tickets per Quicket account. If you only bought one ticket, you are able to go back and buy one more on your account.
How much is a ticket for my child?
Children aged 15 and under at the start of the festival will be admitted for free. They still require a free child’s ticket acquired in advance from Quicket. Be prepared to show proof of age at Gate. As children 15 and under are admitted free of charge, they do not become automatic members of the Kiwiburn Incorporated Society.
Participants ages 16-18 require full-price tickets.
All children under 18 must be accompanied by, and remain the sole responsibility of, a parent or guardian.
If you plan to bring a child, please read more in the Kiwiburn survival guide.
How fast do tickets sell out?
All tickets for Kiwiburn 2021 were allocated to shopping carts within just 10 seconds! By the time the final ticket was checked out and paid for, ticket sales took a total of 55 minutes.
What does "Booked Out" mean during the ticket sale?
When tickets go on sale, they will be grabbed quickly. Once all tickets are allocated to shopping carts, the Quicket page will say "Booked Out". This means that all tickets are currently allocated to buyers, but not all of them have completed purchase.
If the buyer doesn't complete their purchase within 15 minutes, these tickets will be released back to the pool for someone else to buy.
So if you see "Booked Out", you may still have a chance! Regularly refresh the Quicket page to see if the tickets become available.
Once all tickets have been sold, the message will change to "Sold Out".
Can I get a refund on my ticket?
Tickets are normally non-refundable. However, Quicket offers a Secure Ticket Exchange Program (STEP) making it easy to sell your ticket to someone else only once tickets have sold out. Quicket puts buyers and sellers into queues and matches them up, then they are able to sell tickets to others securely through the website. The buyer purchases a ticket at the original price, and the seller receives a full refund, minus the service fee which is non-refundable. STEP will open only after all the tickets have been sold.
This year, we do have an exception. If the event is cancelled before gates open on Wednesday 27 January, tickets will be refunded (excluding membership fee, and ticket processing and payment fees). For more details, check out our COVID-19 FAQs and COVID-19 Management & Refund Policies
What if I want to buy a ticket to gift later?
You can purchase a ticket without a Kiwiburner Profile linked email, but the ticket will not be available to be downloaded or used until a valid Kiwiburner Profile email has been linked to it.
Can I transfer my ticket to someone else?
Yes, you can transfer your ticket to someone else as long as they have a Kiwiburner Profile. Quicket will generate a new ticket with a new barcode once it has been transferred, making the original ticket invalid, which means your automatic membership of Kiwiburn Inc Society is cancelled and the new ticket holder instead becomes a Member of Kiwiburn Inc Society. Read about how to transfer your ticket here.
Are children's tickets transferable?
No. If your child is no longer coming to Kiwiburn, their ticket is cancelled as there is no fee associated with Children's tickets. Please advise the Ticketing Team of the names of the children whose tickets require cancelling by emailing email@example.com.
Can I bring my friend/sibling under 18?
People under 18 must be accompanied by their parent or legal guardian. Exceptions will be considered on a case by case basis on written application from the parent or legal guardian to firstname.lastname@example.org.
Can I buy tickets at the gate?
No, there are no tickets available at the gate.
Are you selling 1-day or 2-day passes?
Kiwiburn is an experiment in temporary community. Relationships are created, neighbours meet one another, and fun is had by all. This is not a spectator event. It is difficult for you to take a role in the community if you are on the Paddock for less than 24 hours. In order to experience the true essence of Kiwiburn, you will want to become part of the community. Therefore, there are no day passes sold, and no discounts given based on your length of stay. Of course, it is not necessary that you come for the entire event. You are welcome to stay for just a portion of the event.
I am a member of the press - how can I get a complimentary ticket?
No complimentary tickets are available for anyone. We can arrange an hour or so guided visit for free if you contact us at email@example.com before the event. Otherwise you will need to buy a ticket.
My confirmation email didn’t come through
Kiwiburn ticketing is contracted to Quicket. For any issues with your purchase, you will need to contact Quicket by email.
Why do we need a Kiwiburner Profile?
Everyone participating in Kiwiburn should know what the event is and what it’s not, so they’re as prepared as they can be. The Kiwiburner Profile form asks a few quick questions to make sure people understand what Kiwiburn is all about! It’s not a test and there are no wrong answers. The whole process should only take a few minutes. Please don’t create a profile for someone other than yourself and you may be preventing them from being aware of very important information. Kiwiburner Profiles help reduce scalping of tickets as a ticket is directly linked to a profile. If you sell your ticket then you’ll need to transfer the ticket online to the purchaser who must also have a Kiwiburner Profile. This means that when you turn up at Gate your ticket MUST match your ID.
When can I fill out my Kiwiburner Profile?
Kiwiburner Profile registration is open before tickets go on sale, so you can fill out the form in advance and be ready when the sale begins. You can also do it when you’re about to buy a ticket as it only takes a few minutes. Kiwiburner Profile registration will open shortly so keep an eye out for an announcement!
Does everyone need a Kiwiburner Profile?
Yes, every ticket holder (not just the ticket purchaser) will have to make a Kiwiburner Profile. You MUST have completed a Burner Profile before seeking to purchase a ticket. Tickets will only be sold to people with Burner Profiles. Quicket will check that the email address entered for each ticket holder is linked to a Kiwiburner Profile, so if you’re buying a ticket for someone else, make sure they have a Kiwiburner Profile and you have the email address they used for their Profile. The one exception is children under 16, who will not need a Kiwiburner Profile.
I have previously completed a Kiwiburner Profile, do I need to again?
All participants will be required to review and update their Kiwiburner Profile before purchasing a ticket to Kiwiburn 2020.
I can’t log in to my Kiwiburner Profile; I know I set one up, but it will not work!
Kiwiburner Profiles can be set up by email address or by Facebook login. Check which one you previously signed up with. If you created a Kiwiburner Profile in a previous year, it will definitely be there. If you have any login difficulties, please email firstname.lastname@example.org
What is Quicket?
Quicket is a ticketing agency run by Burners. They work with other Burn events including Blazing Swan, Burning Seed and AfrikaBurn. Quicket has a lot of experience both in ticketing for Burns and with Burner Profiles, and it is a far better technical solution to have Burner Profiles and the ticketing solution run by the same company. We examined a number of options in 2016 for our current and future needs. Quicket was the best option.
Hang on, Quicket is a South African Company. Will my data be safe?
In the past, there have been reports of ticket scams emerging on Facebook and through other channels. Last year, we saw a new one appear with fake events on Eventbrite (NB: all official ticket sales are through Quicket).
To minimise your risk when buying or selling tickets, our ticketing provider (Quicket) offers a Secure Ticket Exchange Program (STEP) making it easy to buy a ticket – or sell your ticket to someone else – once the event has sold out.
We recommend only selling and buying tickets through STEP unless it is a person you already know, in which case you can use the Ticket Transfer feature on Quicket. STEP will protect you from scams! If you must buy or sell a ticket with someone you don’t know, outside of STEP (why are you doing that?) here are some tips:
- Please be careful if someone is buying or selling a ticket, or if someone responds to your post and contacts you via Facebook Get the buyer or seller to add you as a friend so you can check out their Facebook profile.
- Always transfer tickets with Quicket’s Ticket Transfer tool, NOT by editing the ticket information. The Ticket Transfer tool will generate a new ticket with a new barcode once it has been transferred, and make the original ticket invalid. This process is irreversible so be careful when transferring a ticket to someone you don’t know.
- Make sure you see a copy of the ticket or a screenshot of the ticket transfer page before buying.
- Consider using Paypal as the form of payment for a layer of protection.
- Beware if the seller says things like “I’ve had chargeback issues in the past with Paypal and need the money in my bank.”
- Get their personal contact details and give them a call or try to meet up in person.
- Ask yourself: Why isn’t this person just buying/selling a ticket through STEP?
What happens to the money you pay for your ticket?
Kiwiburn is a collective experience. Everyone contributes, everybody pays. This is the underlying principle for the budget. Your ticket money, which includes your annual membership of Kiwiburn Inc, goes into a pool, from which the expenses involved in running Kiwiburn Inc and putting on the event are paid. These expenses include:
- Council fees for use of land and permits.
- Safety equipment.
- Donation to a local nature reserve to help offset the greenhouse gas emissions from the festival.
- Provision of toilets to meet OSH regulations.
- Building and kitting out of infrastructure (Centre Camp, The Effigy, The Temple, Greeter Station, signage on the Paddock)
- Printing of tickets, posters, survival guides, miscellaneous information.
- Hiring of a professional emergency medical crew to meet WorkSafe standards for safety.
- Hiring of a professional security company to monitor the gate after-hours and the perimeter during the festival.
- Donations to the local fire brigade for their presence at the burns.
- This does not take into account all the work done for free (and incidental costs from their own pockets) by the volunteers. We hope that in years to come, Kiwiburn will be big enough to source our First Aid from within the community, but meanwhile in order to have the event we must hire professionals. These are the only people who get paid to be there, other than the Security team.
As you can see, Kiwiburn has a lot of expenses, and these are what your ticket pays for. In the event that ticket sales outweigh expenses and there is money left over after the festival, all surplus will be re-invested into next year’s festival. Our festival is growing, our tickets help with that.
After the event if you are interested in seeing exactly where the money went, please visit the Afterburn section of the website for a complete summary of expenses and income, and how much will go back into next year’s festival.