Tickets

Get a Ticket

We are changing things up again this year – it’s a social experiment and we must keep experimenting! The community is evolving so to ensure we understand who you are and what you want we have created a new three-step ticketing process. 

Kiwiburn uses a lottery system for ticket distribution. This helps even the playing field in the race to get tickets to the event and ensure it is fairer for all. Here’s how it works:

STEP 1: Burner Profile

From Thursday 14 July 2022 to Thursday 15 September 2022 you will be able to create a Burner Profile on the Kiwiburn Portal. This will store your most basic data with minimal required fields. We’re talking preferred name, family name, Paddock name, email address and some questions about participation intentions. Your Burner Profile will carry forward year to year and the Portal will be your hub for things like art and theme camp forms.

When you first create your Burner Profile it will be set to a “Passive” status. In order to purchase a ticket, you will need to have an “Active” status, which you can get by following step 2.

STEP 2: Annual Community Survey

Every year you will complete an Annual Community Survey. This form will be hosted in a separate system to our Kiwiburn Portal system and be completely anonymised and unlinked to the Burner Profile.

Once the form is completed, you will be officially marked as an “Active” Burner for the current year. This will unlock entering the general sale lottery, registering art, theme camps, and many other exciting Burn-related things.

STEP 3: Ticket Lottery Registration

Once your account is active, you will have the option to register for the next General Sale Lottery with the Portal. Lottery registrations will close on Thursday 15 September 2022.

STEP 4: Release the tickets!!

On Thursday 22 September 2022, tickets will be released. If you receive an offer to purchase a ticket, through either the General Sale Lottery, STEP, or a Reserve Ticket, you will be directed to Quicket to do the final purchase.

If you are at the front of the queue for the General Sale Lottery you will receive a notification from Quicket offering you up to 2 tickets. You will have 1 week to complete your purchase, or your place will be allocated to the next person in the queue. After this initial 1-week period, the time window for purchasing tickets will reduce to 48 hours. 

MORE INFO

  • The 2023 ticket price is about $225.00 ($220.00 ticket fee + $4.71 booking fee), which does represent an increase over the last three years.
  • Each profile can buy a maximum of two tickets unless you have been allocated a ticket already via crew, Theme Camps or as an Artist.
  • Any tickets that were not purchased in the first allocation will be put back into step and reallocated to the next people in the queue.
  • If you missed out on a ticket in the first allocation, remain in the queue, as incompleted purchases or unwanted tickets come up you will move up the STEP queue.
  • Please note; the name on your ticket MUST match the name on your ID
  • Additional information is now required from a legal perspective, such as contact number. 
  • We send data back to the Kiwiburn database on who has purchased a ticket but leave the more ‘personal’ data that we require legally for event attendees on the Quicket system. This system is only accessiblee by Ticketing and the Treasurer.

Children under 15 entering the event require a FREE child ticket.

The process for securing tickets for children under 15 is different to buying adult tickets, children do not need a profile and child tickets are free. Here’s how it works:

  1. Wait for tickets to be released.
    This will happen at 00:01 on Thursday 22 September 2022
  2. Get your CHILD TICKET(s) – $0.00
    Go to Quicket and select up to 6 child tickets then complete your purchase.

MORE INFO

  • Proof of child’s age(s) will be required at the gate.
  • An emergency contact who is in New Zealand but NOT at Kiwiburn must be provided when acquiring tickets for children aged 15 and under.
  • Participants aged 16-18 years require full-price adult tickets.
  • All children under 18 must be accompanied by, and remain the sole responsibility of a parent or guardian.
  • Child tickets are not transferable. To cancel a child ticket please contact the ticketing team.
  • Child tickets are not part of the 2,000 tickets released, and can still be added after the event has sold out.
  • The cut off date for adding child tickets is 08:00 on Monday 23 January 2023.

Reserve Tickets

50% of all Kiwiburn tickets are allocated to volunteers, artists and theme camps.
Our Volunteers, Artists and those who run Theme camps are the lifeblood of Kiwiburn, as such, we recognise this by offering a large number of these most vital participants reserve tickets. The reserve ticketing process is similar to regular ticket sales, here’s how it will work:

  1. Register your Burner Profile
    As with general distribution tickets, you will require a Burner Profile on the Kiwiburn Portal.
  2. Receive reserve ticket notification.
    You will receive notification on Thursday 7 October 2021 that you are eligible for one reserve ticket.
  3. BUY YOUR TICKET!! – up to $224.71
    You will receive notification that you have been offered your one reserve ticket. Complete your purchase via Quicket.

MORE INFO:

  • Please be aware that reserve tickets are not free tickets! EVERYONE buys a ticket!
  • Theme Camps and artwork must be registered by 5 October 2022 to be considered for reserve ticket eligibility.
  • Unfortunately, we cannot provide reserve tickets for ALL volunteers, artists and theme camp members. Reserve ticketing is tiered towards those that contribute more to making Kiwiburn happen.
  • If your Theme Camp does get allocated reserve tickets, these will not cover every theme camp member.
  • More detailed reserve ticket eligibility criteria will be released in due course.

Key dates

14 July: Burner Profiles and lottery registration open

15 September: Lottery registration closes

22 September: Ticket lottery drawn

23 January: STEP closes

25-30 January: KIWIBURN

Sell a Ticket

What the heck is STEP?

Past the initial ticket sale is a system offered by our ticketing provider (Quicket) to make it easy to securely connect people looking to sell their tickets with those looking to buy.

 

  • The Secure Ticket Exchange Program (STEP) is used to quickly distribute available tickets.
  • Ticket holders are able to sell via STEP to the next person in the queue, or privately to family and friends via Quicket.
  • Tickets can only be resold for face value or less. If Kiwiburn hears of anyone attempting to sell a ticket above face value, the ticket will be voided with no refund.
  • If you would like to report someone attempting to sell their ticket above face value, please contact the ticketing team.

Selling your ticket(s) via STEP

If you want to get rid of your ticket quickly, with no fuss, you can put your ticket back on the STEP queue.

  1. Add your ticket to the STEP queue
    To sign up to STEP, you’ll need to login into the Quicket account that your tickets are listed under. Once logged in, head to the Kiwiburn event page where you should see a link in the event description or in the ticket selector (click the ‘Tickets’ button) to join STEP. From the STEP into page, click ‘I want to SELL tickets’.
  2. Wait for someone to buy your ticket – this won’t take long!
    Your tickets will be offered to the first person in the queue. If they do not accept within 48 hours, the tickets will then be offered to the next person in the queue (and so on, until they’re sold). 
  3. Receive your refund
    Once your ticket is sold, Quicket will refund the face value of the ticket ($195) but not the booking fee.

MORE INFO:

  • Putting your ticket back into the STEP queue is NOT reversible, once the STEP transfer occurs, the old ticket and barcode are cancelled and a new ticket is issued in the purchaser’s name.
  • Visit the Quicket Help Centre for more details on how. touse STEP.
  • Step closes at 08:00 on Monday 23 January 2023.

Selling or gifting your ticket privately

If you’d like to transfer your ticket to a specific person, you can do this easily via Quicket.

  1. Log in to your Quicket profile and go to My Tickets.
  2. Under Options, choose Transfer tickets
  3. Enter the email address of the person you wish to transfer your ticket to.
  4. Arrange payment with your buyer.

Please note, the email address MUST match the recipient’s email address on their Kiwiburn profile. The transfer process is irreversible, so make sure to triple check you have entered the right details for the recipient.

MORE INFO

  • All adult ticket recipients MUST have a current Kiwiburn profile on Quicket.
  • Private ticket transfers close at 08:00 on Monday 23 January 2023.
  • Tickets can only be resold for face value or less. If Kiwiburn hears of anyone attempting to sell a ticket above face value, the ticket will be voided with no refund.
  • Be safe when exchanging money, we recommend only selling tickets privately to people you already know.
    ** Read further down the page for information on avoiding ticket scams.
  • Always transfer tickets with Quicket’s Ticket Transfer tool, NOT by editing the ticket information. The Ticket Transfer tool will generate a new ticket with a new barcode once it has been transferred, and make the original ticket invalid.
  • Ticket transfers are NOT reversible.

More Ticketing Info

General Ticketing Info

  • Debit card and credit card payments are accepted online, but not EFTPOS or direct deposits.
  • By purchasing tickets you acknowledge you have read and agree to the Conditions of Entry.
  • Everyone is required to show current and valid photo identification at the gate which matches the name on their ticket. Please use your legal name when buying a ticket.
    ** A valid photo ID is a current passport, current NZ drivers’ licence, or a current HANZ 18+ ID Card / Kiwi Access Card)
  • Once more for good luck… Photo ID must be shown at Gate and your legal name must match the name on the ticket, or you will be refused entry.
  • You can show your ticket on your phone or bring a printout.
    ** Please note, there is very limited cellphone reception at Gate, so download or screenshot your tickets in advance (make sure the barcode is clearly visible).
  • Gate Crew will turn you back to find reception if you don’t have your ticket ready.
  • There are no gate sales.

    Ticket Scams

    ALL Kiwiburn tickets are sold via our ticketing provider, Quicket.

    In the past, there have been reports of ticket scams emerging on Facebook, Eventbrite and other channels.
    To minimise your risk when buying or selling tickets, Quicket offers a Secure Ticket Exchange Program (STEP) making it easy to buy a ticket or sell a ticket once the event has sold out. 
    STEP was created to connect buyers with sellers while protecting all parties from scams.

    We recommend only selling and buying tickets via private ticket transfer to people you know personally.

    If you must buy or sell a ticket with someone you don’t know, outside of STEP (why are you doing that?) here are some tips:

    • Please be careful if someone is buying or selling a ticket, or if someone responds to your post and contacts you via Facebook, get the buyer or seller to add you as a friend so you can check out their Facebook profile.
    • Always transfer tickets with Quicket’s Ticket Transfer tool, NOT by editing the ticket information. The Ticket Transfer tool will generate a new ticket with a new barcode once it has been transferred, and make the original ticket invalid. This process is irreversible so be careful when transferring a ticket to someone you don’t know.
    • Make sure you see a copy of the ticket or a screenshot of the ticket transfer page before buying.
    • Consider using Paypal as the form of payment for a layer of protection.
    • Beware if the seller says things like “I’ve had chargeback issues in the past with Paypal and need the money in my bank.”
    • Get their personal contact details and give them a call or try to meet up in person.
    • Ask yourself: Why isn’t this person just buying/selling a ticket through STEP?

    Ticket Revenue

    What happens to the money you pay for your ticket?

    Kiwiburn is a collective experience. Everyone contributes, everybody pays. This is the underlying principle for the budget. Your ticket money, which includes your annual membership of Kiwiburn Inc, goes into a pool, from which the expenses involved in running Kiwiburn Inc and putting on the event are paid. These expenses include:
    • Council fees for use of land and permits.
    • Safety equipment.
    • Donation to a local nature reserve to help offset the greenhouse gas emissions from the festival.
    • Provision of toilets to meet OSH regulations.
    • Building and kitting out of infrastructure (Centre Camp, The Effigy, The Temple, Greeter Station, signage on the Paddock)
    • Printing of tickets, posters, survival guides, miscellaneous information.
    • Hiring of a professional emergency medical crew to meet WorkSafe standards for safety.
    • Hiring of a professional security company to monitor the gate after-hours and the perimeter during the festival.
    • Donations to the local fire brigade for their presence at the burns.
    • This does not take into account all the work done for free (and incidental costs from their own pockets) by the volunteers. We hope that in years to come, Kiwiburn will be big enough to source our First Aid from within the community, but meanwhile in order to have the event we must hire professionals. These are the only people who get paid to be there, other than the Security team.
    As you can see, Kiwiburn has a lot of expenses, and these are what your ticket pays for. In the event that ticket sales outweigh expenses and there is money left over after the festival, all surplus will be re-invested into next year’s festival. Our festival is growing, our tickets help with that. After the event if you are interested in seeing exactly where the money went, please visit the Afterburn section of the website for a complete summary of expenses and income, and how much will go back into next year’s festival.

    Ticketing FAQs

    Check these out for quick answers to the most common questions! If your quandary still isn’t answered, you can always contact the ticketing team, but please make sure you’ve read through all the info here first, because their inbox is always overflowing (mostly with questions that are answered here…) 

    What Happens to those who had Tickets for Kiwiburn 2022?

    If you purchased a general sale ticket for Kiwiburn 22, as part of the lottery or on STEP, and received your refund of 85% of the ticket price, you’ll receive an extra weighting of 15% in this year’s lottery. This is to recognise that 15% of the overall ticket price was not refunded and these participants were therefore out of pocket (the un-refunded 15% supported covering the costs of the event which did not happen.)

    Had a crew/volunteer/theme camp/art grant ticket? Read the full announcement for more details.

    How many tickets can I buy?

    You are able to purchase a maximum of two adult tickets tickets per Quicket account. If you only bought one ticket, you are able to go back and buy one more on your account.

    How much is a ticket for my child?

    Children aged 15 and under at the start of the festival will be admitted for free. They still require a free child’s ticket acquired in advance from Quicket. Be prepared to show proof of age at Gate. As children 15 and under are admitted free of charge, they do not become automatic members of the Kiwiburn Incorporated Society.
    Participants ages 16-18 require full-price tickets.
    All children under 18 must be accompanied by, and remain the sole responsibility of, a parent or guardian.
    If you plan to bring a child, please read more in the Kiwiburn survival guide.

    Can I get a refund on my ticket?

    Tickets are normally non-refundable. However, Quicket offers a Secure Ticket Exchange Program (STEP) making it easy to sell your ticket to someone else only once tickets have sold out. Quicket puts buyers and sellers into queues and matches them up, then they are able to sell tickets to others securely through the website. The buyer purchases a ticket at the original price, and the seller receives a full refund, minus the service fee which is non-refundable. STEP will open only after all the tickets have been sold.

    Can I transfer my ticket to someone else?

    Yes, you can transfer your ticket to someone else as long as they have a Kiwiburner Profile. Quicket will generate a new ticket with a new barcode once it has been transferred, making the original ticket invalid, which means your automatic membership of Kiwiburn Inc Society is cancelled and the new ticket holder instead becomes a Member of Kiwiburn Inc Society. Read about how to transfer your ticket here.

    What if I want to buy a ticket to gift later?

    All tickets require a registered Burner profile against them when the ticket is purchased.

    Can I bring my friend/sibling under 18?

    People under 18 must be accompanied by their parent or legal guardian. Exceptions will be considered on a case by case basis on written application from the parent or legal guardian to tickets@kiwiburn.com.

    Are children's tickets transferable?

    No. If your child is no longer coming to Kiwiburn, their ticket is cancelled as there is no fee associated with Children's tickets. Please advise the Ticketing Team of the names of the children whose tickets require cancelling by emailing tickets@kiwiburn.com.

    Are you selling 1-day or 2-day passes?

    Kiwiburn is an experiment in temporary community. Relationships are created, neighbours meet one another, and fun is had by all. This is not a spectator event. It is difficult for you to take a role in the community if you are on the Paddock for less than 24 hours. In order to experience the true essence of Kiwiburn, you will want to become part of the community. Therefore, there are no day passes sold, and no discounts given based on your length of stay. Of course, it is not necessary that you come for the entire event. You are welcome to stay for just a portion of the event.

    Can I buy tickets at the gate?

    No, there are no tickets available at the gate.

    I am a member of the press - how can I get a complimentary ticket?

    No complimentary tickets are available for anyone. We can arrange an hour or so guided visit for free if you contact us at media@kiwiburn.com before the event. Otherwise you will need to buy a ticket.

    My confirmation email didn’t come through

    Kiwiburn ticketing is contracted to Quicket. For any issues with your purchase, you will need to contact Quicket by email.

    Why do we need a Burner Profile?

    Everyone participating in Kiwiburn should know what the event is and what it’s not, so they’re as prepared as they can be. The Burner Profile form asks a few quick questions to make sure people understand what Kiwiburn is all about! It’s not a test and there are no wrong answers. The whole process should only take a few minutes. Please don’t create a profile for someone other than yourself and you may be preventing them from being aware of very important information. Burner Profiles help reduce scalping of tickets as a ticket is directly linked to a profile. If you sell your ticket then you’ll need to transfer the ticket online to the purchaser who must also have a Burner Profile. This means that when you turn up at Gate your ticket MUST match your ID.

    Does everyone need a Burner Profile?

    Yes, every ticket holder (not just the ticket purchaser) will have to make a Burner Profile. You MUST have completed a Burner Profile before seeking to purchase a ticket. Tickets will only be sold to people with Burner Profiles. Quicket will check that the email address entered for each ticket holder is linked to a Burner Profile, so if you’re buying a ticket for someone else, make sure they have a Burner Profile and you have the email address they used for their Profile. The one exception is children under 16, who will not need a Burner Profile.

    How do I get my Burner Profile to the "active" setting?

    When you first create your Burner Profile, your profile will be chillin’ in the “Passive” setting.  In order to get to that coveted “active” setting, you’ll need to fill out the Annual Community Survey. Once you’ve done that, you can register for the ticket lottery.

    I have previously completed a Burner Profile, do I need to again?

    All participants will be required to review and update their Burner Profile before purchasing a ticket to Kiwiburn 2023. This will include completing the Annual Community Survey, which must be done each year.

    I can’t log in to my Burner Profile; I know I set one up, but it will not work!

    Burner Profiles can be set up by email address or by Facebook login. Check which one you previously signed up with. If you created a Burner Profile in a previous year, it will definitely be there.

    What is Quicket?

    Quicket is a ticketing agency run by Burners. They work with other Burn events including Blazing Swan, Burning Seed and AfrikaBurn. Quicket has a lot of experience both in ticketing for Burns and with Burner Profiles, and it is a far better technical solution to have Burner Profiles and the ticketing solution run by the same company. We examined a number of options in 2016 for our current and future needs. Quicket was the best option.

    Hang on, Quicket is a South African Company. Will my data be safe?

    You can view Quicket’s privacy policy here. All data is transmitted in a secure manner and stored in a secure data centre and access is only available to authorised Kiwiburn personnel.

    What is the Annual Community Survey?

    Every year we will then conduct an Annual Community Survey (you will receive an automated email to remind you to do it). This form will be hosted in a separate system to our Kiwiburn Portal system and be completely anonymised and unlinked to the Burner Profile. This form will collect information about the demographics of our community and perspectives on big decisions such as the number of participants on Paddock, the number of days of the event, and even “What is Kiwiburn?”. This information will act as a guide to further community consultation and decision-making and allow for more informed decisions to be made across the organisation. 

    If you are not planning to come to the event, completing the Annual Community Survey will also ensure that your perspectives are still considered within decision-making processes – and you are still participating in determining the future of our community.

    Read this whole page and still need help?

    • If you have issues with your Burner Profile contact the Kiwburn Portal team
    • If you have technical issues with online ticket purchases, please email Quicket support support@quicket.co.za
    • If you have questions regarding tickets or ticket sales, please email Kiwiburn ticketing ticketing@kiwiburn.com
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