Frequently Asked Questions
There’s some questions that keep popping up, so we’ve assembled them all into a lovely little page for your perusal. Have a read through here to answer your heart’s most burning questions about all things Kiwiburn.
Click here to check out our COVID-19 Management & Refund FAQs
What is Kiwiburn?
Kiwiburn is New Zealand’s Regional Burning Man festival, styled after the Burning Man event held in America but with its own unique atmosphere and ethos. Kiwiburn includes performance, music and visual arts, limited only by the imagination of the participants. If you wish to truly understand and comprehend Kiwiburn, you need to attend the event – it’s unlike anything you’ve ever experienced!
What are the dates for the event?
The 2021 event, Mythical Picnic, will be held from Wednesday 27th January – Monday 1st February, 2021
Does the event sell out, or have a limit in size?
The 2021 event was capped at 2,000 participants, and sold out in 56 minutes. All tickets were allocated to shopping carts within just ten seconds!
The 2020 event was capped at 2000, and all tickets were allocated in three minutes (sold out in 46 minutes).
The 2018 event was capped at 1800, and sold out in less than 2 days.
Tickets for the 2017 event sold out in six days, and 2016 took a few months.
After tickets sell out, we open up the Secure Ticket Exchange Program (STEP), which allows people to safely and securely buy/sell their Kiwiburn tickets.
What is this years theme?
The theme for 2021 will be: Mythical Picnic.
“Come one, Come all, The Mythical Picnic is our destination. Invite the Unicorns, Gryphons and Krakens… Even the Cyclopes’, Gremlins and Bunyips are invited! Bring to life your imagination and bring out your inner myth “If you go down in the Paddock today You’re sure of a big surprise…”
How do I volunteer?
Yes! We have a live one! Check out our Volunteer page to see what’s up!
If you’re interested in Volunteering throughout the year, take a look at our Volunteer Opportunities page. We need volunteers for all kinds of year-round positions, from the Media Subcommittee to Accounting and beyond!
If you want to Volunteer but it’s a bit too late to sign up, you can find the volunteer coordinator on site – but we prefer you make contact in advance because that helps us to be organised.
How can we tell people have a ticket / have paid?
Kiwiburn’s Gate crew issue everyone with wristbands to help create a safe event for the community. If you see people onsite without a wristband, please let the nearest on-duty volunteer know.
Can I get in free by volunteering?
No. Unlike many other festivals, Kiwiburn is an entirely volunteer-driven, participatory event. Because of this, everyone, including volunteers and the organising committee, buys a ticket for the event. Kiwiburn is non-profit, and all the ticket money goes into a pool to pay the expenses of the event, such as Art Grants, toilets and infrastructure. Read more here.
The Kiwiburn community can often help out with rides, floors to sleep on and other help, especially if you’re coming a long way. If you’re making art for Kiwiburn, there is an Art Grants programme that can help with expenses.
When do I need to be offsite after the festival?
All participants must be offsite by 1pm on Monday 1st Feb.
What is the policy on taking pictures?
We love it when people take photos of our event, but please make sure you are sensitive about other people’s boundaries. That naked person running around the fire may well be a tax accountant who doesn’t want to be tagged on Facebook for employers and family members to see. Don’t publicly share any sensitive photos, unless you have expressed permission to do so. Not sure if it’s a good time to take photos? Just ask. Consent is key!
Commercial use of all imagery taken at Kiwiburn is forbidden without expressed permission. All professional photographers with intent to receive compensation for a Kiwiburn image including editorial or gallery must check in with the organisers. Pre- or post-event, photographers should email our Photography Liaison for information and permission.
ALL motion-capturing video and film cameras must be registered, whether for personal or professional purposes. There is no filming without expressed permission. Read more on consent here. Read our guidelines here: https://kiwiburn.com/wp-content/uploads/2015/09/KB15-Photography-guide-1.pdf
Can I bring my dog?
NO! Absolutely not. There are many reasons why you can’t bring animals of any kind to Kiwiburn:
Our agreement with the site owner forbids animals.
New Zealand has a unique ecosystem with no native mammals. Introduced animals can chase and kill birds and damage plants.
Pets are prone to responding adversely to loud noises, huge sound systems, explosions, fireworks and crazy costumed people.
Kiwiburn is surrounded by fields with farm animals – these can be harmed by pets. Farmers are entitled to shoot animals that are disturbing their stock.
Participants with animals will be turned round at the gate. There are a number of kennels around most New Zealand cities than can look after your pet during the event – making a booking early is recommended.
How do I get around from camp to camp?
Kiwiburn is a pedestrian-friendly village that is easy to navigate with a bicycle or on foot. We encourage you to decorate your transportation. You may not drive your car at the event. This is a serious safety issue – moving cars create dust and we have little room for people to drive. Please recognise the importance of this rule. The sole exception to the no-driving rule are official cars, art cars and mutant vehicles, which must have been pre-registered and have a safety plan.
How will I find my friends once I arrive?
The Kiwiburn site is small and friendly enough that you should find your friends really easily. Or maybe find some different friends, as well (or instead!).
If you do need help finding your friends, especially if it’s dark, here are some suggestions:
- There may be mobile coverage. However, many people choose to turn their phones off during the event.
- There will be a whiteboard at Centre Camp to leave messages on.
- You can also leave messages at the Greeter Station. Or, even better, volunteer for Greeters and be there when your friends arrive!
- If they are involved with a Theme Camp, you can find them located on the map at either the Depot or Artery.
I have a family member that is ill, and I may need to be contacted in the event of an emergency, what can I tell them to do to reach me?
We’d suggest in this case that you do get a mobile phone and leave it switched on, or check in with your family.
Getting to the Event
Where is Kiwiburn being held this year?
Kiwiburn will be held at 136 Cooks Rd, Hunterville. This site is approximately 190kms from Wellington and 460kms from Auckland, with the closest large regional centre being Palmerston North. Please see the Location page for directions and information on local resources.
Are the gates to the event open 24 hours?
The gates into the site will be open:
Wednesday: 8am – 12am (midnight)
Thursday: 10am – 10pm
Friday: 10am – 10pm
Saturday: 11am – 12pm (midday, final entry)
We’d suggest that you plan to arrive as early as possible to fully enjoy the event.
Monday: EXODUS – all participants must be offsite by 1pm.
Will I be able to leave and return to the event?
While leaving the Paddock during the event and returning to the default world will probably be the last thing on your mind, In & Out passes are available at the Gate for $20 per vehicle. If you leave without receiving a pass, you will not be able to return without paying full price for a ticket again.
Can I turn up early?
Kiwiburn is held on private land. As such, we ask that you notify our Art and Theme Camp Coordinator during registration if you need to arrive onsite prior to the event to set up. Please do not be offended if your request is refused! Before the event opens, the site is still a construction area – it’s important that we maintain safety while we are still setting up our infrastructure.
Where is the closest airport?
The nearest domestic airport is just North of Palmerston North (60km). Wellington Airport is about 190km drive.
Auckland is the only airport in New Zealand with direct services to the US and other intercontinental destinations.
If you have a personal aircraft, then, wow! We’d very much doubt there’s room for a fixed wing aircraft, but floatplanes, helicopters, hot-air balloons and Harrier JumpJets might be able to land. Contact us and the CAA, and we’ll try and make it happen.
I don’t have a car. How can I get to Kiwiburn from Auckland/Wellington?
There are a whole range of options:
Post on the Rideshare page on Facebook. Lots of burners are looking for people to share a vehicle and we encourage this to save on energy and emissions.
Join one of the Kiwiburn volunteer teams. We love our volunteers, especially those from overseas and can often sort people out with transport.
Join a Theme Camp. A lot of camps will organise carpools for their members.
There are affordable, regular bus services to Hunterville. See the Naked Bus page or the Intercity Coachlines website for details.
New Zealand rental cars are amongst the cheapest in the world. You might be able to combine with others to fill a rental. Make sure you leave room for all your essential stuff!
Where is a good place to get food/fuel/water/weird kinky stuff/BEER?
Hunterville is around 10kms from the site, where you can find a 4 Square, BP Service Station, and numerous other small businesses like cafes and pubs.
For more esoteric needs, Palmerston North is about 70kms drive away, and Wellington is the nearest large city, 190kms away. Asking on the forums may help in meeting your requirements.
At the Festival
What can I buy once I get there?
Kiwiburn is a commerce-free event. You can buy ice at The Depot during its opening hours for around $5 a bag. Nothing else is sold on the Paddock.
You need to bring ALL supplies, food, water and tools you will need for a week’s camping. No food or sundry items are sold anywhere on the Paddock. If you forget something vital, your best bet is to make friends with your neighbours. If you really need something, you can leave and re-enter Kiwiburn for a $20 fee per vehicle.
What night does the Man burn?
Some quick semantics, I hope you’re hungry for details!
At Kiwiburn, we don’t have a Man as such. Never fear – we still build a huge thing and burn it. But it’s not always a Man, like our friends in Nevada. We call it the Effigy. In the past we’ve featured a robot, a minotaur, and so many more.
What will it be this year, I wonder? You’ll have to come and see. Whatever it is, it burns on Saturday after sunset (followed on Sunday night by the Temple burn).
I have some handmade crafts that I’d like to sell in order to cover my travel costs. Where can I set this up?
Kiwiburn has survived and flourished through sharing, trading and the giving of the gift of yourself. We have found the buying and selling of goods is a distraction to connecting and creating relationships. Selling is a transaction-based activity. There is NO VENDING at Kiwiburn. Participants who are found vending will be asked to leave.
I’d like to play on the main stage, how can I get there?
There is no Main Stage at Kiwiburn. We have Centre Camp which provides a space for performance art and music. This will have a limited PA facility. See the Centre Camp coordinator to schedule a performance slot.
Many Theme Camps feature music and performance – if you would like to play music or DJ, for instance, then make contact with the camp organisers, who are usually happy to get new members.
You can also set up your own performance based theme camp.
What about amplified music at Kiwiburn?
Many Kiwiburn participants enjoy amplified music. Use of amplified music needs to take place with consideration for other campers and for the community outside the Kiwiburn perimeter. Because of this, we place large scale sound camps in dedicated areas, and have a quiet zone as far as possible from these areas. If you use an amplified audio system at your camp, the volume must be held to reasonable levels. Speakers must be elevated off the ground, and backed by a truck, camper or anything large and solid enough to prevent the sound from traveling backwards. If a problem with sound levels continues after sufficient requests and warnings, the source of power for such device or system will be disabled.
The hum of generators can become annoying over a long period of time. Please keep your neighbours in mind. We recommend generators that are sound insulated. Do NOT dig a trench to sound-insulate your generator – enclose it in a wooden box. High volume sound (greater than 90db at 30m distance) is only permitted in registered sound camps in the sound art zone. As a guideline, sound systems should not exceed 70 dBs at 10m a 180 degrees off-axis from the speakers. Speakers must be directed away from the main camping zones. If we receive noise complaints from the neighbours, you may be asked to turn it down. In the quiet camping zone, noise must be kept at a minimum. Musical instruments or stereos cannot be played there at night, and conversation should be kept to a minimum.
What’s the line up this year?
You are! Kiwiburn is a participant driven event. Everyone who performs at Kiwiburn does so as a participant, and there are no paid or booked performers. Based on previous years, there will be a range of DJs and musicians playing on theme camp stages and at Centre Camp.
If you want an idea of who’s playing or what styles of music are being featured, many of the Theme Camps have web or Facebook pages, or check out the registrations on the Kiwiburn website.
If you have a musical style you’d like featured, or a performer you want to see – think about starting a theme camp and persuading your favourite artist to come to Kiwiburn.
Camping & Amenities
How is the event laid out?
As soon as you pass through the Gate, you’re at Kiwiburn! Certain fields are designated quiet areas, while others are for sound camps. The area around the Centre Camp is the core of Kiwiburn and has a lot of daytime activity. Check the map here for this year’s layout!
Can I reserve a campsite?
Registered Theme Camps will get placement in an appropriate position. Other camping is first-come first-served. Come early if you need space to add friends, but don’t grab more land than you need!
Can I camp next to my car?
Camping with cars will be at your own discretion. Participants are encouraged to drop gear off at their camp, then park in the designated parking area (if practical), in order to maximise the camping areas of the main paddocks for everyone. This also applies to Theme Camps.
- Please drive slowly and carefully at all times
- Please comply with directions from Gate, Greeters and Site Safety volunteers
- There is no driving allowed on the Paddock during the event (except for registered art cars and infrastructure related vehicles)
- Parking or driving in the Forest is still prohibited.
Note: Cars parked in camping areas are likely to be blocked in during the event, so park in the designated parking paddock if you need to leave before 10am Monday.
Recommended on site (outside of Parking Paddock)
- Vehicles used for sleeping
- Up to two vehicles per Theme Camp
- Site vehicles
- House trucks and buses
- Art cars
- Any vehicles deemed necessary for participants.
All other vehicles should be parked in the parking paddock.
Full details are available here: https://kiwiburn.com/about/the-organisation/policies/parking-policy/
- General camping is integrated in designated pockets around Theme Camps in all paddocks
- There are four distinct vibes for each paddock: Effigy Paddock is loudest, Grand Bizarre is loud, Temple Paddock is quieter and Lower Paddock is quietest.
- Please build your campsite from the ROAD back (not the fence forward)
- There’s plenty of space so don’t feel stressed about finding a spot
- Please have only sleeping vehicles in your camp otherwise park vehicles in parking paddock
- Introduce yourself to your neighbouring Theme Camps and general campers and make a neighbourhood
- If you have any questions about designated general camping areas find your friendly town planners (planners are on bikes with flags)
- If you are planning a Theme Camp that hasn’t been registered please speak to the town planners as they’d love to work with you on placing it in an awesome spot.
Is there a quiet place to camp?
Kiwiburn is alive 24 hours a day, and much activity takes place at night. We ask that each person respect their neighbour. If you are fond of quiet for sleeping, we recommend earplugs. There is a quiet zone where you can camp if you prefer, but we can’t guarantee silence.
The community, especially large sound camps do have guidelines to follow. Read the Sound Policy here.
I hear there will be no driving on the Paddock; how will I get to my campsite?
Camping vehicles are allowed in any of the general camping areas on any of the paddocks. Commonsense and courtesy to other campers is expected by all when choosing a spot.
No driving is allowed on the Kiwiburn site at all times. This is a serious safety issue and will be strictly enforced. Only approved infrastructure volunteers can drive during the event. Theme Camp builders can drive on site before the event starts.
What is the policy with regard to Recreational Vehicles (RVs)?
RVs are fine. Remember, this is wilderness camping and there are no hookups. Do not discharge gray water or sewage. There is no servicing, so make sure you are set up to free camp for the time you’ll be at the event. Note that unlike other events, Kiwiburn doesn’t really “stress” vehicles so RV rental companies should have no problems with you coming to us, provided you leave the van in a reasonable state. Also, note that in New Zealand you can rent basic “camper vans” as well as full-size RVs. These have no plumbing, etc, but are way cheaper!
Is there any place to hook up my RV
No. You need to treat Kiwiburn as free camping, provide all services that you need and haul all waste away.
What should I bring?
Thank you for asking the million-dollar question. Kiwiburn is an exercise in radical self-sufficiency. You have to bring all you need to survive, and then some. Some people bring only the basics; others bring everything including the kitchen sink.
Water, food and shelter are imperative — you will be asked to turn around at the Gate if Gate personnel believe you cannot meet your basic survival needs. Carefully read the Survival Guide (PDF) and prepare accordingly.
After you have taken care of your survival, everything else is up to you. We’ve assembled a handy list of items that we recommend you bring.
Is there drinking water onsite?
Radical self-reliance means participants are responsible for their own water supply. Sometimes water has been available onsite, however it is not Kiwiburn’s responsibility to provide you with safe drinking water, and we cannot guarantee a water supply. You should bring some drinking water with you in reusable containers as Kiwiburn has no control over the water and it could fail or get cut off without warning. Allow 4–6 litres of water per person per day for drinking and food preparation. Carry a bottle of water with you at all times. Coconut water /Electrolytes will help keep you from being dehydrated.
What can I expect from the weather?
In Nevada, there is a saying: if you don’t like the weather, stick around for five minutes and it will change. Oddly enough, we have the same saying in New Zealand, only in our case it’s actually true. Summer temperatures in the Central North Island range up to 35C in the daytime and down to 10C or below at night. Rainstorms are not uncommon – we have had some rain every year at Kiwiburn, but it’s always cleared up.
Be prepared for volatile extremes, and ready for anything and everything. Come with ample shade producing shelter, warm clothes and sleeping gear, and lots of water. Please read our Survival Guide (PDF).
Winds up to 40km/h are quite usual, and anything up to 120km/h is possible. So are earthquakes. And supervolcanoes. You are advised to secure your tent, shade structure and loose items in preparation for this possibility. You might want to visit the Burning Man “Securing your Structure” page for valuable information about creating a weather-worthy campsite. Rebar is your best friend!
Having said that, the weather is usually pleasant, but participants should be prepared for anything the climate can throw at them.
What kind of facilities do you provide for those in a wheelchair?
Put mudgrips on your wheelchair and bring an enthusiastic able-bodied assistant. There are wheelchair accessible portable toilets during the event – one near the medics, one in the middle of the lower paddock. We’d suggest you contact us in advance to discuss facilities.
Are there toilets?
Yes, we provide portable toilets. The toilets are serviced on a regular basis during the event. We do our very best to keep them clean and stocked with toilet paper.
NOTHING other than human waste is to be put into a toilet. We are encouraging participants to think of the portable toilets as if they were your own home toilets. ONLY HUMAN WASTE or TOILET PAPER should go into them. At other events, numerous discarded items in portable toilets have caused tremendous problems and prevented the timely cleaning of the portable toilets. Let’s make sure this doesn’t happen at Kiwiburn!
What about medical emergencies?
We encourage radical self reliance and first aid kits. However, medical needs can arise. Kiwiburn contracts with a local emergency services provider. The medics are here to help and can be found near Centre Camp. If there is a serious medical emergency, and the participant cannot be moved, contact a volunteer, Security or anyone with a radio for assistance. The St John Ambulance Service provide national paramedic services in New Zealand, e.g. if a person needs to be taken to hospital. Note that like most overseas travel, those from outside New Zealand should have travel insurance to cover any medical expense. First aid treatment provided by the onsite medics is funded by Kiwiburn.
Can we have a fire at our camp?
No! Gas powered barbecues, stovetops and lanterns are okay though. Here’s our official Fire Safety Policy:
a) No camp fires are allowed unless given a special permit in advance of the event by the Health & Safety Officer.
b) Permitted fires only. Key fire management personnel are allocated and are on duty whilst fire is lit, equipped with fire suppression equipment and a radio to communicate with Site Manager if and when required.
c) A clear perimeter will be maintained around fire at all times.
a) Fire performers shall be permitted in designated areas
b) There will be designated fire safety person during performances, and safety equipment (fire extinguisher, fire blanket) will be visable.
c) All fuel will be clearly marked and stored appropriately.
d) Fire suppression equipment (extinguishers, sand and water) will be on hand at all times.
e) First aid is available from qualified medics 24/7 throughout the event.
Burn Nights (Sat – Man Burn, Sun Temple Burn)
a) A perimeter shall be clearly marked and staffed by designated safety crew around effigies.
b) Local fire services will be in attendance at effigies.
What are the guidelines for fuel safety?
Gas bottles and any other fuel should be stored out of the sun and away from any any open flame (ie stoves), with “NO SMOKING” signs displayed prominently. Make sure you check your bottles and hoses for leaks before you head to site. Your camp should have at least one easily accessible fire extinguisher in working order for use in case of an emergency.
Does Kiwiburn have a power grid?
No – you need to provide your own power source, if required! If you want to share power with neighbouring camps, that’s great. If you want to help build better and greener power sources (like solar panels or wind turbines) then that would also be great!
What about rubbish / trash disposal? Will there be rubbish bins for me to toss my rubbish into on the way out of Kiwiburn?
NO. Nein, negatory, absolutely not under any circumstances. Did we mention that we have NO trash disposal? Leave no trace.
You are responsible for removing all waste you bring onto the Paddock. This includes cigarette butts, boa feathers, pistachio shells and couches.
When preparing your belongings and planning the construction of your campsite prior to arrival, keep in mind that you will have to take everything back with you.
Separating your garbage makes it easier to get home.
There might be a recycling camp. This will be a participant driven venture – do not rely on it!
You must dispose of your waste properly. Do not leave trash in gas station or town facilities, it’s rude and illegal. Ideally, take your waste home, though airlines may not wish to transport week old rotten fruit.
There are landfill/recycling sites in Hunterville, Marton and Bulls. A charge is made for waste disposal.
Theme Camps & Art Installations
What is a Theme Camp?
It’s an interactive camp designed by the camp members with the intention of engaging participants. More information can be found on the Theme Camps page. Theme camps are located throughout our village. Assigned placement comes after approved advanced registration. Please register your camp in good time so we can update the theme camp list and put you in the Event Guide.
How do I register my Theme Camp?
Fill in a few questions at our Theme Camp Registration page. We’ll send you some quick H&S paperwork and talk to you about placement, sharing resources with other theme camps, and anything else you’d like to know!
Should I join a Theme Camp ahead of time, or when I arrive?
It is not necessary to join a Theme Camp. Kiwiburn is small enough that you can camp independently and still meet people and participate in many fun things. If you have an idea for a Theme Camp, consider creating one yourself. The Facebook Group page is a great resource for floating an idea and organising a new camp.
If you want to join a Theme Camp, we’d suggest making contact beforehand. Most camps like to get to know their members, and sometimes have limits on numbers. There are details of registered camps on the Kiwiburn website and on the forum.
Can Theme Camps charge?
Building a Theme Camp usually involves costs, which may be a few dollars or several hundred. A Theme Camp may require a financial or participatory contribution from those in the camp to cover costs and get things done. Theme Camps (and Kiwiburn as a whole) are non-commercial and all camps should be run on a not for profit basis. This isn’t considered commerce, but we’d suggest that people get the money stuff out of the way before the event.
Are Theme Camps open to everyone?
Theme Camps are a bit like a house party or camping trip. The members decide who they want to form their group. When Theme Camps throw events, these are nearly always open to all participants, but it may be that some camps will decide to have partly closed events. This is their choice.
Can I create a large art installation?
Absolutely. You can either build your installation as part of your camp, or place your art in a different part of the paddock. If you’d like to stay near your installation you may want to build it as part of your camp. You should register your art in advance to arrange placement, obtain safety approval and get your art in the Event Guide. You may also apply for an Art Grant to help fund your art.
Can I register my vehicle as an Art Car?
Yes – if you have modified the vehicle sufficiently for it to be considered mobile art! We will not give you a Mutant Vehicle Pass if you have simply draped a sheet over your car or put a couch on top. Show us what you can do! Please register your art car and we will send you an information pack including H&S requirements and other guidelines.
Are there pre-assigned places for Theme Camps and art installations?
We aim to place everyone’s Theme Camps and art in the best possible place on the Paddock, allowing for traffic, noise, safety and other factors. Therefore, it is best to register your Theme Camp, village or art installation early.
How many tickets can I buy?
You are able to purchase a maximum of two adult tickets tickets per Quicket account. If you only bought one ticket, you are able to go back and buy one more on your account.
How much is a ticket for my child?
Children aged 15 and under at the start of the festival will be admitted for free. They still require a free child’s ticket acquired in advance from Quicket. Be prepared to show proof of age at Gate. As children 15 and under are admitted free of charge, they do not become automatic members of the Kiwiburn Incorporated Society.
Participants ages 16-18 require full-price tickets.
All children under 18 must be accompanied by, and remain the sole responsibility of, a parent or guardian.
If you plan to bring a child, please read more in the Kiwiburn survival guide.
How fast do tickets sell out?
All tickets for Kiwiburn 2021 were allocated to shopping carts within just 10 seconds! By the time the final ticket was checked out and paid for, ticket sales took a total of 55 minutes.
What does "Booked Out" mean during the ticket sale?
When tickets go on sale, they will be grabbed quickly. Once all tickets are allocated to shopping carts, the Quicket page will say "Booked Out". This means that all tickets are currently allocated to buyers, but not all of them have completed purchase.
If the buyer doesn't complete their purchase within 15 minutes, these tickets will be released back to the pool for someone else to buy.
So if you see "Booked Out", you may still have a chance! Regularly refresh the Quicket page to see if the tickets become available.
Once all tickets have been sold, the message will change to "Sold Out".
Can I get a refund on my ticket?
Tickets are normally non-refundable. However, Quicket offers a Secure Ticket Exchange Program (STEP) making it easy to sell your ticket to someone else only once tickets have sold out. Quicket puts buyers and sellers into queues and matches them up, then they are able to sell tickets to others securely through the website. The buyer purchases a ticket at the original price, and the seller receives a full refund, minus the service fee which is non-refundable. STEP will open only after all the tickets have been sold.
This year, we do have an exception. If the event is cancelled before gates open on Wednesday 27 January, tickets will be refunded (excluding membership fee, and ticket processing and payment fees). For more details, check out our COVID-19 FAQs and COVID-19 Management & Refund Policies
What if I want to buy a ticket to gift later?
You can purchase a ticket without a Kiwiburner Profile linked email, but the ticket will not be available to be downloaded or used until a valid Kiwiburner Profile email has been linked to it.
Can I transfer my ticket to someone else?
Yes, you can transfer your ticket to someone else as long as they have a Kiwiburner Profile. Quicket will generate a new ticket with a new barcode once it has been transferred, making the original ticket invalid, which means your automatic membership of Kiwiburn Inc Society is cancelled and the new ticket holder instead becomes a Member of Kiwiburn Inc Society. Read about how to transfer your ticket here.
Are children's tickets transferable?
No. If your child is no longer coming to Kiwiburn, their ticket is cancelled as there is no fee associated with Children's tickets. Please advise the Ticketing Team of the names of the children whose tickets require cancelling by emailing firstname.lastname@example.org.
Can I bring my friend/sibling under 18?
People under 18 must be accompanied by their parent or legal guardian. Exceptions will be considered on a case by case basis on written application from the parent or legal guardian to email@example.com.
Can I buy tickets at the gate?
No, there are no tickets available at the gate.
Are you selling 1-day or 2-day passes?
Kiwiburn is an experiment in temporary community. Relationships are created, neighbours meet one another, and fun is had by all. This is not a spectator event. It is difficult for you to take a role in the community if you are on the Paddock for less than 24 hours. In order to experience the true essence of Kiwiburn, you will want to become part of the community. Therefore, there are no day passes sold, and no discounts given based on your length of stay. Of course, it is not necessary that you come for the entire event. You are welcome to stay for just a portion of the event.
I am a member of the press - how can I get a complimentary ticket?
No complimentary tickets are available for anyone. We can arrange an hour or so guided visit for free if you contact us at firstname.lastname@example.org before the event. Otherwise you will need to buy a ticket.
My confirmation email didn’t come through
Kiwiburn ticketing is contracted to Quicket. For any issues with your purchase, you will need to contact Quicket by email.
Why do we need a Kiwiburner Profile?
Everyone participating in Kiwiburn should know what the event is and what it’s not, so they’re as prepared as they can be. The Kiwiburner Profile form asks a few quick questions to make sure people understand what Kiwiburn is all about! It’s not a test and there are no wrong answers. The whole process should only take a few minutes. Please don’t create a profile for someone other than yourself and you may be preventing them from being aware of very important information. Kiwiburner Profiles help reduce scalping of tickets as a ticket is directly linked to a profile. If you sell your ticket then you’ll need to transfer the ticket online to the purchaser who must also have a Kiwiburner Profile. This means that when you turn up at Gate your ticket MUST match your ID.
When can I fill out my Kiwiburner Profile?
Kiwiburner Profile registration is open before tickets go on sale, so you can fill out the form in advance and be ready when the sale begins. You can also do it when you’re about to buy a ticket as it only takes a few minutes. Kiwiburner Profile registration will open shortly so keep an eye out for an announcement!
Does everyone need a Kiwiburner Profile?
Yes, every ticket holder (not just the ticket purchaser) will have to make a Kiwiburner Profile. You MUST have completed a Burner Profile before seeking to purchase a ticket. Tickets will only be sold to people with Burner Profiles. Quicket will check that the email address entered for each ticket holder is linked to a Kiwiburner Profile, so if you’re buying a ticket for someone else, make sure they have a Kiwiburner Profile and you have the email address they used for their Profile. The one exception is children under 16, who will not need a Kiwiburner Profile.
I have previously completed a Kiwiburner Profile, do I need to again?
All participants will be required to review and update their Kiwiburner Profile before purchasing a ticket to Kiwiburn 2020.
I can’t log in to my Kiwiburner Profile; I know I set one up, but it will not work!
Kiwiburner Profiles can be set up by email address or by Facebook login. Check which one you previously signed up with. If you created a Kiwiburner Profile in a previous year, it will definitely be there. If you have any login difficulties, please email email@example.com
What is Quicket?
Quicket is a ticketing agency run by Burners. They work with other Burn events including Blazing Swan, Burning Seed and AfrikaBurn. Quicket has a lot of experience both in ticketing for Burns and with Burner Profiles, and it is a far better technical solution to have Burner Profiles and the ticketing solution run by the same company. We examined a number of options in 2016 for our current and future needs. Quicket was the best option.
Hang on, Quicket is a South African Company. Will my data be safe?
Is your question still unanswered? Browse the rest of our website for more info, or check out the Contact Page for who best to ask, they will do their best to answer your questions!